Refunds can be requested within 14 days of the date of despatch and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 days refund policy, a refund will not be offered for the exchanged item unless the product is faulty.

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure it’s the eligibility for a refund.

Unfortunately, we cannot accept returns products if the tamper-proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights. We cannot accept items that have been engraved, personalized, or altered.

Our team endeavors to process refunds as quickly as possible and most refunds are processed on the same day they are received. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.

Faulty items

If you experience a manufacturing fault with your item(s) within the first 30 days of ownership, you will be eligible to receive a replacement provided that you inform us within a 30 day period.

If you experience a manufacturing fault with your item(s) and you return it outside of 30 days of ownership, we will require your item to be sent for a repair. Please note, due to the Covid-19 pandemic our service centers are experiencing up to a 4-6 weeks delay.

Faulty items must be returned using the same process described above. If returned by standard postage, we offer a reimbursement of up to 30$. For further details regarding your rights in relation to faulty goods, please see our Terms & Conditions.

Please be advised that your item(s) may have a limited warranty with the manufacturer, and as a result of this, some faults are not covered under warranty and will be chargeable.

For an estimated quote on how much you should expect to pay for your repair, or if you want to know if your fault is covered under warranty, our customer service team is happy to help. You can call us on +1 213 600 2663, email us at united [email protected].